Lessons from over 30 Years of Practice Building Crisis Support That Works for Students and Campuses Pt. I
As demand for student mental health support continues to rise, many campuses are grappling with a difficult question: how do we ensure high-quality, 24/7 crisis and access support amid a national behavioral health staffing shortage? This session will share outcomes data from tens of thousands of crisis interactions across 650+ institutions, examining how education, licensure, tenure, training, and supervision actually relate to quality and consistency in crisis care.
Lessons from Over 30 Years in Practice
In Part II of our three-part webinar series, Lessons from Over 30 Years of Practice, Protocall will share our outcomes data from tens of thousands of crisis interactions, examining how education, licensure, tenure, training, and supervision actually relate to quality and consistency in crisis and access care.
Drawing on 33 years of crisis work across more than 650 institutions, this session will:
- Share research that informed Protocall’s staffing model decisions during the workforce shortage
- Present outcomes data comparing counselor cohorts by educational background and tenure
- Highlight the role of in-house training, supervision, and role-specific fluency in ensuring consistent, high-quality outcomes
- Explore what this evidence means for campus leaders responsible for access, risk, and sustainability
For over 30 years, Protocall has delivered 24/7 crisis intervention and care coordination across North America. Now, through its Welltrack Ecosystem, Protocall bridges gaps in behavioral health care. Over 400 higher education institutions, and 6.2 million students trust Welltrack’s integrated solutions to provide seamless access to counseling, support, and crisis services.
President and CEO of Protocall Services since 1999, Phil Evans has been an architect of crisis intervention and behavioral health care for over 25 years. A co-founder of Protocall Services, Phil helped build the organization into a trusted provider of 24/7 crisis intervention and care coordination across North America.
Chief Clinical Officer and Head of Innovation at Protocall Services, Brad Pendergraft, LCSW brings diverse clinical experience spanning several years in behavioral health and crisis intervention. Specializing in clinical interventions, habit formation, and organizational learning.
Vice President of Education Solutions at Protocall and co-founder of Welltrack Connect, Protocall’s clinical capacity and referral management solution, Dr. Khullar has 15 years of experience in student mental health, including working in collegiate counseling.
Associate Vice President for Health and Well-Being in the Division of Student Affairs, Clinical Professor in Counseling Psychology, and former Director of the Counseling and Mental Health Center at The University of Texas at Austin. His portfolio includes University Health Services, the Counseling and Mental Health Center, Disability and Access, the Disability Cultural Center, the Longhorn Wellness Center, the Center for Students in Recovery, and SHIFT.